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WebRTC Metrics

A comprehensive overview of WebRTC statistics, derived indicators, and observable signals, to better understand call quality, connectivity, and user experience in rtcStats

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connectivitybug

TURN Authentication Error

The connection has been rejected by the TURN server due to an authentication error (401).

Description

This indicates that a TURN server returned a 401 Unauthorized error.

Such an error means the credentials passed to the TURN servers are wrong. Two main reasons for this to happen:

  1. The configuration for the TURN server is wrong, so the credentials don’t match
  2. Credentials in TURN servers for WebRTC are usually short-lived (usually 1-24 hours in length), and they might have expired

What do we do here?

When we see a 401 error on TURN we mark it as an Observation.