← Back to Knowledge Base

WebRTC Metrics

A comprehensive overview of WebRTC statistics, derived indicators, and observable signals, to better understand call quality, connectivity, and user experience in rtcStats

Back
connectivitybug

TURN Server Error

The connection has been rejected by the TURN server due to a server error (5xx).

Description

This indicates that a TURN server returned a server error response. This means there’s a technical issue on the TURN server side.

Usually, these will be 500 (Internal Server Error) or 508 (Insufficient Capacity).

Here is what to do in each of these cases:

  • 500 Internal Server Error - a generic server error. You will need to check the TURN server logs to figure this one out
  • 508 Insufficient Capacity - The server has no more relayed transport addresses available or has none with the requested properties, or the one that was reserved is no longer available. In such a case, you should revisit the scaling of your TURN servers

What do we do here?

When we see a 5xx error on TURN we mark it as an Observation.