Getting premium support for rtcStats open source

rtcStats offers powerful open source components for collecting and storing WebRTC related statistics (rtcstats-js and rtcstats-serverhttps://github.com/rtcstats/rtcstats).

Some companies are looking for the peace of mind of having a support contract and an SLA attached to the open source components they are using, especially ones that work inside their own infrastructure as part of their operational DevOps daily work.

To that end, we offer multiple yearly open source support plans:

Bronze Support Package

• Focus is on bug reporting and issues with the system
• Access to our ticket system, to report bugs and issues
• Prioritized bug resolution
• SLA of 48 hours response time (on working days)

Silver Support Package

• Focus is on bug reporting and issues with the system
• Everything Bronze Support offers
• Have an rtcStats team members in your dedicated Slack channel to be in touch directly with your team
• SLA of 24 hours response time (on working days)

Gold Support Package

• Everything Silver Support offers
• Allows asking questions (via Slack or ticketing system) on generic guidance on the use of rtcStats, the results, actions to take based on the data collected, etc.
• This enables more advanced guidance and necessitates more involvement from rtcStats engineers
• We don’t write code or documentation - we simply point you in the right direction and offer guidance

Consulting Package

• Fixed project with agreed upon deliverables and timeline
• Based on statements of work (SOW), per the customer’s specific needs

Want to learn more about our premium support plans? Contact us